New Ticket 'oSupport'

 In a drive to increase efficiency and effectiveness of
the ingame support system, a trial has begun in uni-
verses 1 -4.
 The system allows you to directly raise a problem
with a game operator without sending an e-mail,
and thus getting a usually faster reply.

 Here is a link to the system and the discussion and
help threads.
 Hopefully there'll be more on this soon from a reporter
in one of the aformentioned universes.