In a drive to increase efficiency and effectiveness of
the ingame support system, a trial has begun in uni-
verses 1 -4.
The system allows you to directly raise a problem
with a game operator without sending an e-mail,
and thus getting a usually faster reply.
Here is a link to the system and the discussion and
help threads.
Hopefully there'll be more on this soon from a reporter
in one of the aformentioned universes.
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